One of the biggest challenges the university will face in an emergency will be the overwhelming influx of calls from family and friends seeking information. It is critical that we have a means of handling this demand. The Emergency Call Center is a resource which will be activated in emergency situations that cause call volume to exceed the campus information line capacity. Workers at the Emergency Call Center will answer phones and redirect calls to the appropriate places, answer questions, and provide accurate information to callers.
How You Can Help
We need your expertise. We’re seeking volunteers to help answer phones in the Emergency Call Center. These volunteers would be contacted in the case of an emergency and asked to report to the Emergency Call Center, if possible. They would then be assigned shifts to work and given information pertaining to the incident. Workers will be designated as part of the campus emergency response team and compensated in accordance with the “On-Call Pay” policy.
Qualifications Needed to Help
- The ability to attend training once per year
- Good phone skills
- The ability to stay calm when conversing with someone who is not
- Approval from your supervisor
- Reasonable availability in an emergency
If you are interested in volunteering or have any questions regarding the Emergency Call Center, please contact Megann Parry at 865-974-3061.